Do you provide the best computer repair services to your valuable clients? If you are like many other computer repair services business owners, you probably feel challenged when trying to provide high-level technical services and run your business ... especially when running your business entails managing a staff of technicians.
In order to provide the best computer repair services to your clients, you need to encourage your technical staff to learn about high-end networking solutions. Not only will these solutions will be worth more per hour, but they will also lead to higher-margin projects that have real long-term potential for your staff and your business.
Consider the following 3 guiding points to push your technical staff beyond basic troubleshooting and break/fix work, so you can start booking up their time to provide more professionally-gratifying, high-margin computer repair services.
1. Personal Gratification Keeps Your Technical Staff Happy. When you challenge your staff to work on advanced networking projects, you pave the way towards professional gratification. In computer repair services, you find a lot of "techies" that love to work on projects that tax their knowledge. Your employees will be incredibly frustrated if they develop very high-end skills and then are forced to do simple fixes or spending all day long giving basic advice about rebooting.
2. When You Challenge Your Computer Repair Services Technicians, You Retain Them. When your technical staff members get to work at their true technical peak and are exposed to increasingly rewarding challenges, they will experience great professional gratification. So, advanced training can be a great retention tool. On the flip side, if your employees feel they constantly have to deliver computer repair services that are beneath them, they will be more likely to seek out your competitors for better job opportunities.
3. Complex Networking Projects Mean Long-Term Client Relationships. When your technical staff members develop long-term client relationships, they get greater satisfaction than when they just work on very basic computer fixes. They get to work with clients over an extended period of time and really get to know them well. They get to build relationships they care about and get really attached to people and projects, which means they remain very loyal to your firm over time. Plus, when your staff is helping you achieve your goal of building strong relationships with your clients, you will see more on-going revenue for your business.
In order to provide the best computer repair services to your clients, you need to encourage your technical staff to learn about high-end networking solutions. Not only will these solutions will be worth more per hour, but they will also lead to higher-margin projects that have real long-term potential for your staff and your business.
Consider the following 3 guiding points to push your technical staff beyond basic troubleshooting and break/fix work, so you can start booking up their time to provide more professionally-gratifying, high-margin computer repair services.
1. Personal Gratification Keeps Your Technical Staff Happy. When you challenge your staff to work on advanced networking projects, you pave the way towards professional gratification. In computer repair services, you find a lot of "techies" that love to work on projects that tax their knowledge. Your employees will be incredibly frustrated if they develop very high-end skills and then are forced to do simple fixes or spending all day long giving basic advice about rebooting.
2. When You Challenge Your Computer Repair Services Technicians, You Retain Them. When your technical staff members get to work at their true technical peak and are exposed to increasingly rewarding challenges, they will experience great professional gratification. So, advanced training can be a great retention tool. On the flip side, if your employees feel they constantly have to deliver computer repair services that are beneath them, they will be more likely to seek out your competitors for better job opportunities.
3. Complex Networking Projects Mean Long-Term Client Relationships. When your technical staff members develop long-term client relationships, they get greater satisfaction than when they just work on very basic computer fixes. They get to work with clients over an extended period of time and really get to know them well. They get to build relationships they care about and get really attached to people and projects, which means they remain very loyal to your firm over time. Plus, when your staff is helping you achieve your goal of building strong relationships with your clients, you will see more on-going revenue for your business.
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